We have always had Essilor equipment. When we were ready to buy a new machine three years ago, I thought I would stay with the same company because I always liked working with Essilor and the Kappa K that we had was a great workhorse. I did look at other machines but thought Mr. Orange would be a good fit. It was very easy to learn for both experienced opticians and those who had never edged before. We are now using it to make Chemistrie clips in-house. I use the Essibox also and the Mr. Blue tracer is great.
We have thoroughly enjoyed our Auto Orange (Mr. Orange edger with Mr. Blue tracer). They are easy to operate and our technicians mastered them fairly quickly. Our Essilor Instruments sales manager was and is very supportive to our needs, concerns, and questions. We have not had a need for technical assistance but we are comfortable with knowing they probably will be there if the need should arise.
Great job to Essilor Instruments for creating equipment that offers valuable rewards and returns. Our in-house lab has been a wonderful asset for our bottom line but more importantly, it has improved our patient satisfaction immensely! Thank you!
Special thanks also to our Essilor Instruments sales manager for helping us make the right choice!
Our Essilor Instruments sales manager has done a tremendous job for Houston Eye Associates over the years. He has always been available when assistance was needed and has routinely exceeded our expectations with service and advice catered to our company. These are highly-valued qualities in a representative and it is why we continue to do business with Essilor Instruments. We have had Mr. Blue the longest, for 7+ years, then Mr. Orange, and then the two Neksia edgers. While our needs have changed over the years, the support has not. This is a true testimony to his professionalism and why he is a real asset to Essilor Instruments.
Our Essilor Instruments sales manager is also our equipment adviser. On his last visit, he was very helpful navigating our six-month-old Mr. Orange. There is always something new to learn and when we call, we always get a quick response. A+ service! Thanks!
We are a full service lab in Michigan that caters to local independent practices. While we are not a multi-million dollar “mega-lab,” we have been treated with the same sense of importance and respect by Essilor Instruments. Our first purchase was a refurbished KAPPA CTD. It has performed like new and continues to be a reliable work horse. We recently acquired the Mr. Orange system. It has given us the same state-of-the-art capabilities usually reserved for the “mega-labs.” These machines, combined with great customer service and expert technicians, have added value and confidence to our lab. Very pleased!
The Mr. Orange system performs beyond expectations. Very satisfied with the equipment and the service is excellent.
The ease of use has helped Mr. Orange to seamlessly integrate into our office as part of the team. We are able to trurn around jobs faster, save money on our lab bills, and WOW patients with our service.
He has sold us our last two edgers (three in total). We have used Mr. Blue since September 2011 and Mr. Orange since December 2016. I feel that he does a great job of listening to our needs and finding adequate solutions. I feel that he sets up reciprocal transactions that help both Empire Optical and Essilor Instruments. This is the reason we keep doing business with Essilor Instruments.
Relationship is extremely important to me and my business, and I’ll say that he excels in relationship. We sincerely appreciate what he brings to our relationship with Essilor Instruments, and look forward to doing business in the years to come.